Frequently Asked Questions (FAQs)
Product Related Questions
How do I use it?
Hold the bottle 10–15 cm away and spray the perfume onto your apparel. For external use only. If applying directly to skin, perform a patch test first.
Do you offer unisex fragrances?
Yes, we offer unisex fragrances. You can visit nilgirimist.com/unisex to shop.
What is the shelf life of your perfumes?
Our perfumes have a shelf life of 24 months from the date of manufacturing.
Will the perfume leave stains on clothes?
No, our perfumes do not leave any stains on clothes.
Why should I choose Nilgiri Mist over other brands?
We focus on delivering premium-quality fragrances that combine lasting performance with carefully selected ingredients. Our perfumes are thoughtfully crafted to suit everyday wear as well as special occasions, while our essential oils are designed to support your wellness routine.
Orders & Delivery Related
How long will it take to receive my order?
Orders are delivered within 5–7 working days. Tracking details will be sent to the mobile number provided while placing the order.
Do you offer free shipping?
Yes, we offer free shipping on orders above Rs. 999. Orders below Rs. 999 will be charged a small delivery fee.
How can I track my order?
Once your order is shipped, you can track it by clicking on the tracking link sent to your mobile number at the time of placing the order.
When will my order be shipped?
Your order will be shipped within 24 hours.
My order shows “Delivered,” but I haven't received it. Whatshould I do?
Please raise a complaint at support@nilgirimist.com with your order ID, or call our customer care number at +91 99901 64042 (10:00 am–7:00 pm).
What if I receive a damaged, leaking, or incorrect product?
Please raise a complaint at support@nilgirimist.com with your order ID, along with an unboxing video and photos of your order. Complaints must be raised within 48 hours of delivery. Alternatively, you can call our customer care number at +91 99901 64042 (10:00 am–7:00 pm).
Can I place bulk or corporate orders?
For bulk or corporate orders, please reach out via email at support@nilgirimist.com or call us at +91 99901 64042.
Return & Refund Related
For return and refund related questions, please check our page: nilgirimist.com/return-refund-policy
Payment Information
We use a 100% secure payment gateway through Razorpay, which offers multiple safe payment options including UPI, debit or credit cards, net banking, and wallets. We also offer Cash on Delivery (COD), subject to an additional charge on the order.