Privacy policy

Effective Date: 07 August 2026

Last Reviewed: 07 August 2026

Welcome to Nilgiri Mist (“we,” “our,” or “us”), a brand owned and operated by Arsiga Konics Private Limited. Your privacy is important to us, and we are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://nilgirimist.com, purchase our products, create an account, subscribe to our communications, or otherwise interact with our website. It is drafted to comply with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020.

By using our website, you agree to the practices described in this Privacy Policy. Under the DPDP Act, you (the “Data Principal”) are providing your personal data to us (the “Data Fiduciary”) for the purposes described below.

1. Business Information

Company Name: Arsiga Konics Private Limited

Brand: Nilgiri Mist

Corporate Address:

SCF 111 Rajinder Singh Market, HUDA Market, Faridabad, Haryana – 121008, India

Email: support@nilgirimist.com

Phone: +91 99901 64042

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

● Full Name

● Email Address

● Mobile Number

● Billing Address

● Shipping Address

● Date of Birth (where provided)

● Order History

● Customer Account Information

Payment Information

Payments are securely processed through Razorpay. We also offer Cash on Delivery (COD) for eligible orders, subject to an additional charge; where you choose COD, your name, address, and phone number are shared with our logistics partner solely to collect payment on delivery.

We do not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers. Payment information is processed securely by our payment service provider in accordance with applicable Reserve Bank of India (RBI) guidelines on card-on-file data storage.

Technical Information

● IP Address

● Browser Type

● Device Information

● Operating System

● Website Usage Data

● Cookies

● Session Information

3. How We Use Your Information

We use your information to:

● Process and fulfill orders

● Deliver products to your address

● Provide customer support

● Verify your identity

● Manage your account

● Process payments securely

● Send order confirmations and shipping updates

● Improve our website and customer experience

● Personalize product recommendations

● Respond to inquiries

● Send newsletters and promotional offers (with your consent where required)

● Prevent fraud and unauthorized transactions

● Comply with applicable legal obligations

4. Legal Basis and Consent

We process your personal data on the basis of your consent, for the performance of a contract with you (such as fulfilling an order), or to comply with a legal obligation. Where processing is based on consent, you may withdraw it at any time, and withdrawal will be as easy as giving consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal, and may limit our ability to provide certain services (for example, order fulfillment).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

● Keep you signed in

● Remember your preferences

● Improve website functionality

● Analyze website traffic

● Measure advertising performance

● Personalize your shopping experience

You can manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Third-Party Services

We work with trusted third-party service providers to operate our business. These may include:

● Razorpay (Payment Processing)

● Google Analytics

● Google Ads

● Meta Pixel (Facebook & Instagram)

● WhatsApp Business

● Email Marketing Service Providers

● Shipping & Logistics Partners (including Velocity)

● YouTube

● Facebook

● Instagram

These providers may collect and process certain information in accordance with their own privacy policies.

7. Cross-Border Data Transfer

Some of our third-party service providers (including Google, Meta, and YouTube) may store or process personal information on servers located outside India. Where this occurs, we take reasonable steps to ensure such providers maintain adequate safeguards for your personal information, consistent with the DPDP Act and rules issued by the Central Government from time to time regarding transfer of personal data outside India.

8. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send:

● Product launches

● Exclusive offers

● Discounts

● Wellness tips

● Essential oil education

● Blog updates

● Company announcements

You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us.

9. User Accounts

Customers may:

● Create an account

● Place orders using Guest Checkout

When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

10. Order Processing & Shipping

To fulfill your orders, we may share your name, address, phone number, and other necessary delivery information with our logistics and shipping partners. This information is used solely for order fulfillment and delivery.

11. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

● Payment service providers

● Shipping partners

● Technology service providers

● Marketing service providers

● Government authorities when required by law

● Legal advisors or auditors when necessary

Information is shared only to the extent required for providing our services or complying with legal obligations.

12. Data Security

We implement appropriate technical and organizational measures, consistent with the Reasonable Security Practices standard under the IT Act, 2000 and applicable rules, to protect your personal information against:

● Unauthorized access

● Misuse

● Alteration

● Disclosure

● Loss

● Destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. In the event of a personal data breach that is likely to affect you, we will notify you and the Data Protection Board of India as required under the DPDP Act.

13. Data Retention

We retain personal information only for as long as necessary to:

● Complete your orders

● Provide customer support

● Meet legal and tax obligations

● Resolve disputes

● Enforce our agreements

When information is no longer required for these purposes, or you withdraw consent (where applicable), it is securely deleted or anonymized, unless retention is required by law.

14. Your Rights

Subject to the DPDP Act and other applicable law, you may have the right to:

● Access a summary of your personal data and the processing activities carried out on it

● Correct, complete, and update your personal data

● Request erasure of your personal data

● Withdraw consent where processing is based on consent

● Nominate another individual to exercise your rights in the event of death or incapacity

● Grievance redressal, including the right to have your complaint resolved by us in a time-bound manner

● Approach the Data Protection Board of India if you remain unsatisfied with our resolution

To exercise these rights, please contact our Grievance Officer using the details in Section 16.

15. Children's Privacy

Our website is intended for general audiences and is not directed at individuals below 18 years of age (“children,” as defined under the DPDP Act). We do not knowingly collect personal data from children without verifiable parental or guardian consent.

If we become aware that personal information has been collected from a child without appropriate parental or guardian consent, we will take reasonable steps to delete such information promptly. Parents or guardians who believe their child has provided personal information to us may contact us at support@nilgirimist.com.

16. Grievance Officer

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the DPDP Act, we have appointed a Grievance Officer to address your concerns regarding this Privacy Policy or the processing of your personal data.

Grievance Officer: [Name to be inserted]

Designation: [Designation to be inserted]

Email: support@nilgirimist.com

Phone: +91 99901 64042

Address: SCF 111 Rajinder Singh Market, HUDA Market, Faridabad, Haryana – 121008, India

We will acknowledge your complaint within 48 hours of receipt and endeavour to resolve it within one month from the date of receipt, as required under applicable law.

17. Blog and User Content

Our website may publish blogs, educational articles, and wellness content. If you voluntarily submit comments, reviews, testimonials, or other content, such information may become publicly visible. Please avoid sharing sensitive personal information in public areas of the website.

18. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before sharing any personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any changes will be posted on this page with an updated Effective Date. Your continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.

20. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana.